Help Center

Ordering

Placing an Order
How do I submit my order on AutoPartsPrime.com?Can I place an order via phone, fax, live chat or email?Why does the website ask me for VIN?
Order Status
Can I check the status of my order on the website?I didn't receive any emails from you, why?Why does my order show that it was canceled?Did shipping carrier pick up my order?
Order Issues
Can I cancel my order? Can I make any modifications to my order? Can I have an order reinstated once it's been canceled?What if my order has any missing items?What if my order has a back-ordered part?Why was I informed that a part on my order is discontinued or on backorder by your company?What steps should I take if a duplicate order is submitted in error?