Sales Policy

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.

We ship orders to the contiguous 48 states, plus Hawaii and Alaska only. Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to APO/FPO addresses. Expedited shipping or large item shipment is not available to these address types.

If you are shipping to a U.S. Territory (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia) the shipment will be serviced by USPS.

If you are placing an order with a high amount, please contact us for assistance on possible alternative payment methods.

Most of the orders are processed and shipped out within 1 business day. If a part is not in-stock, it will be ordered directly from the respective manufacturer. This will take additional time for the items to arrive at our warehouse before it is shipped to you. Please be aware when you choose Overnight delivery, it does not mean that you will receive your order tomorrow. It could take a few days for us to process the order before it is ready for shipping. All orders must be shipped; there is no in-person pick-up service offered.

Once an order has been shipped, an invoice will be emailed to you. The tracking number can be found on the sales invoice. To view more tracking information, you can use the tracking number link provided on the sales invoice. You can also use the provided tracking number on USPS.com, UPS.com or FedEx.com. It is our responsibility to ensure packages are shipped out, and it is up to the customer to follow up the shipping status with the tracking number. If there is an issue with the delivery of your package you can contact us for assistance.

Once an order has been invoiced and shipped, it cannot be canceled.

Customers will be responsible and charged for any additional shipping fees if any of the following situations occur:

Please make sure that your shipping address is deliverable and complete. AutoPartsPrime is not liable for any inaccurate / undeliverable shipping address. It is the customer's responsibility to provide the correct and deliverable shipping address for USPS/UPS/FedEx delivery upon submitting the order.

UPS and FedEx make up to three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package, UPS or FedEx will return the package to the sender. Customer will be responsible and charged for the shipping fee TWICE, for both the original delivery charges and the undeliverable package.

USPS will leave a peach-colored slip when the carrier attempted to deliver an item or items to you. A redelivery can be scheduled to take place up to the day the item is scheduled for return to the sender (the Final Notice date on the front of the form).

When an order is refused upon delivery without a valid reason, the customer will still be responsible for the initial shipping charges.

A 20% re-stocking fee will be applied to any merchandise that is sent back to our warehouse after refusal.

All packages that return to our facility due to an incomplete delivery will be subject to a 20% restocking fee, undeliverable package return charge, and any additional charges incurred due to the returned package. Credit will be issued after the 20% restocking fee and undeliverable package return charge (same cost as original shipping) has been applied to the price of the part, where original shipping costs cannot be refunded.

The tracking number for your order is emailed to you once your order is shipped out. If the tracking number is invalid or shows no tracking updates, please allow 24 hours for the tracking number to update on the USPS/UPS/FedEx website. If the tracking number continues to appear invalid or shows no movement or changes, please contact us for assistance.

If the tracking information shows the wrong destination, please contact us for immediate assistance. An additional fee will apply to any qualified address corrections. Otherwise, you may contact the carrier and request for a Will Call, which will allow you to pick up the package within 5 business days at a local customer center. A valid government issued ID is required for Will Calls.

Due to a recent Supreme Court ruling, states now have the ability to mandate whether or not they charge sales tax for online purchases. We collect and remit sales tax to remain compliant with all applicable tax laws as mandated by the state governments in which we conduct business.

If your order is shipped to one of the states which mandates collection of online sales tax, it is subject to sales tax. Please consult a tax professional for more information regarding applicable local state sales tax on your order.

Customers will not be charged until their order is ready to ship. A temporary hold is placed by the banking institution, expectant of the transaction. We do not capture any funds until the order is verified and ready to be shipped.

To prevent fraudulent activities, we will conduct address verification through the customer's credit/debit card issuer to confirm the customer's identity and verify the validity of your purchase, ultimately protecting the customer's privacy.

If you wish to ship to an address other than your billing address, please contact the card issuer and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your credit card issuer to verify this information after you've placed an order.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble while attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, inform us when the information has been updated and we will re-attempt the address verification to complete the processing of your order.

Orders with the same verified billing and shipping addresses that are on file with your banking institution will be processed much faster.

Some parts on your order may have updated replacement information. Our parts specialists will verify and ship out the updated replacement at our discretion. In the meantime, the updated replacement part number will usually be provided on the packing list and invoice.

The catalog is provided as a convenience to our customers. We do not guarantee the accuracy of the information provided within this catalog. While we try to maintain a near-perfect catalog, a small number of parts may be listed incorrectly. Our website is a general catalog and does not reflect our actual inventory, please contact us for inventory information.

We reserve the right to refuse to process an order for any reason. Your order confirmation is an offer to buy, not a completed sales contract. Order acceptance and the completion of the contract between both the purchasing and seller parties will take place on the shipment of the products ordered. Your receipt of an electronic or another form of order confirmation does not mean our acceptance of your order, nor does it constitute a confirmation of our offer to sell.

We reserve the right at any time after the receipt of your order to cancel your order for any reason. If the order is canceled, the authorization on your card will be voided and no money will be charged. If your card has been charged, a full refund will be issued to your credit card.